To help company respond to employees' queries and requests more quickly and effectively, set up SLA policies that determine the response and closing time. You can also group the inquiries and requests under different categories and assign case agents to attend to their relevant cases.
Helpdesk is the perfect tool to help company respond to employees' queries and requests more quickly and effectively. It allows your support team to offer the best possible experience to your employees by directing their concerns to the relevant person-in-charge.
In this video, you will learn how to manage the cases as an agent and download the reports.