Helpdesk is the perfect tool to help company respond to employees' queries and requests more quickly and effectively. It allows your support team to offer the best possible experience to your employees by directing their concerns to the relevant person-in-charge.
In this video, you will learn how to manage the cases as an agent and download the reports.
To help company respond to employees' queries and requests more quickly and effectively, set up SLA policies that determine the response and closing time. You can also group the inquiries and requests under different categories and assign case agents to attend to their relevant cases.
This video is an admin guide on how to set eligibility for sub-categories. This video covers how to set eligibility for sub-categories so that managers have the option of allowing certain employees to view certain documents.