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Helpdesk Module for Employees

Helpdesk Module for Employees

If there's a specific feature you want to learn about the Helpdesk Module, these video tutorials will be your guidebook.

How to Submit A Case on Helpdesk and Resolve It with the Case Agent (Web App)

Have an issue, request or inquiry to your HR or a specific department? Watch this video on how you can submit a case via the Helpdesk module on the web app and communicate with the agent to get it resolved.

How to Submit A Case on Helpdesk and Resolve It with the Case Agent (Mobile App)

Have an issue, request or inquiry to your HR or a specific department? Watch this video on how you can submit a case via the Helpdesk module on the mobile app and communicate with the agent to get it resolved.

How to Withdraw Submitted Case

This video is a guide on how to withdraw submitted case. This video covers how to withdraw submitted case for employees.


How to Withdraw Submitted Case

This video is an employees' guide on how to withdraw submitted case. This video covers the process of how to withdraw submitted case on the mobile app.